Nursing homes often have complaints lodged against them. Residents deserve to be treated with respect and care, but some are left alone or not cared for appropriately.
Unfortunately, these residents aren’t always able to speak for themselves. That’s why family members need to look deeply into the standard of care at the facility they’re choosing.
What are the most common complaints about nursing homes?
Three of the most common complaints include:
- Serving poor-quality foods
- Poor staffing/staffing issues
- Poor social interaction
Here is a little more about each of these issues.
When those in a nursing home need food, that food should be nutritious. One of the things some families (and residents) complain about is the quality of the food within a nursing home. Poor-quality foods may not be nutritious. Other times, the food doesn’t taste good, which can mean that residents refuse to eat.
Another issue at nursing homes is the staff-to-patient ratio.
Another issue occurs if there aren’t enough staff members to care for the residents. For example, if there are 15 patients to each nurse on staff, he or she would have a difficult time keeping up with each patient’s needs and providing support if more than one patient needs it at a time.
New York’s laws only require that there be sufficient staff to maintain the well-being of the residents. If your loved one is being ignored, not receiving medications or otherwise being left without care, then the staff likely isn’t sufficient.
Poor social interaction
Finally, there is the issue of poor social interaction. When the staffing ratio is better, nurses and their aides may be able to take residents out to enjoy some fresh air outside or in protected spaces. They may be able to help them go to a group area to interact or to an event within the facility. When the staff isn’t available, there may not be the same opportunities, especially for those who are less mobile.
These are just some of the issues seen in nursing homes. If your loved one is suffering, make sure you look into filing a complaint and learning more about your legal rights.