Customer service typically is not a topic you hear brought up in connection with healthcare. If you do have to seek help from a doctor in Queens, you are likely more concerned about them accurately diagnosing your condition than whether or not they smile at you or make you feel welcome. Yet that does not mean that you should be OK with simply being treated like just another number by a doctor that simply looking to push patients through the doors off their clinics.
Your baseline expectation should be that a doctor at least spends enough time with you to identify what it is that you are experiencing. How long that takes depends on the nature of your condition. While there may be no set time limits doctors are required to meet when delivering care, you may be surprised to learn that according to information shared by Business Insider, the average amount of time doctors spend with patients is between 13-16 minutes.
Why would this seem shocking? A typically doctor’s visit should consist of the following:
- A review of your medical history
- A comprehensive examination of your bodily systems
- Sufficient diagnostic activity to support informed decision-making
- Clear and concise sharing of your diagnosis
However much time is needed to accomplish those tasks is the right amount of time your doctor should spend with you.
Do not forget that you should be able to influence how long your visit lasts. You should be given enough attention in order to adequately convey whatever symptoms you are experiencing and have whatever questions you have about a doctor’s diagnosis and recommended course of treatment. Should a failure to provide that attention result in you being misdiagnosed, you may indeed have a claim for negligence on the part of your healthcare provider.